高效管理外貿(mào)訂單真正的兩大絕招：

1、批量管理訂單，進(jìn)行集體處理；

2、模板化買家跟進(jìn)信息，在各個關(guān)節(jié)時間點上，讓買家真正感受到貼心的服務(wù)。

下面是外貿(mào)達(dá)人整理分享的各環(huán)節(jié)訂單跟進(jìn)模板：

01查看到買家付款完成的訂單后，給買家發(fā)送訂單確認(rèn)郵件并且告知預(yù)計發(fā)貨時間

Hi,xxx,

Thank you for your payment for ordersxxxxxxx and xxxxxxx.We will be dispatching these itemswithin the next 3 days.

If you have any questions or problems,contact usdirectly for help.

02填寫了發(fā)貨通知后告知買家當(dāng)前狀況，調(diào)整買家期望值

Hello,xxx,

We are happy to tell you we have dispatched your order!You cantrack its progress with the following tracking number:

xxxxxx

You can also track the delivery of your order yourself here:www.xxxxx.com.

It usually takes about 30 days for your order arrive,but as this isthe shopping season,the logistics companies are very busy and some orders maytake slightly longer to arrive.

If you have any questions or problems,contact us directly for help.

03超過5天還未更新物流信息，讓買家再等待

Dear xxx,

As we all know,it's the busiest part of the shopping season and thelogistics companies are running at maximum capacity.

Your delivery information has not been updated yet,but don't worry-we will let you know as soon as an update is available.

Thank you for your patience!

04貨物退回，換物流方式重新給買家發(fā)貨，并延長收貨時間

Hello,xxx,

Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.

Don’t worry!We have already dispatched your order with a differentlogistics company.You can track the new delivery of your order here:www.xxxxx.com.

We have also extended the time period for you to confirm delivery.

If you have any questions or problems,contact us directly for help.

05長時間在途，確認(rèn)是否收到貨物，減少買家未收到的擔(dān)憂

Hello,xxx,

If you haven't received your order yet,please don't worry.We just checkedthe tracking information and it's on its way!

Don't worry about your money or your purchase either–if you do notreceive your package,we will resend your order,or you can apply for a fullrefund.

If you have any questions or problems,contact usdirectly for help.

06距離確認(rèn)收貨超時還有1周，依然未妥投，告知買家物流的大致情況，并且告知買家會給他延長收貨時間，請買家不要提交糾紛

Hello,xxx,

We have checked the tracking information and found your package isstill in transit.This is due to the overwhelming demand for logistics thisshopping season.

We have also extended the time period for you to confirm delivery.

If you have any questions or problems,please contactus directly for assistance,rather than submitting a refund request.We aim to solve all problems as quickly as possible!

07貨物在海關(guān)

Hello,xxx,

We have checked the tracking information and found your package has nowarrived at your country’s customs agency.

Please let us know as soon as your order arrives at your deliveryaddress.

If your package experiences any delays at customs,please contactthem to resolve any problems.

Thanks!

08貨物已經(jīng)處于簽收狀態(tài)，提醒買家進(jìn)行確認(rèn)收貨并且給出5星好評

Hello,xxx,

The tracking information shows that you have received your order!Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.

If you are satisfied with your purchase and our service,we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!

If you have any questions or problems,please contactus directly for assistance,rather than submitting a refundrequest.We aim to solve all problems as quickly as possible!

Thanks!

跟買家之間的溝通能夠更好的提升服務(wù)質(zhì)量，讓買家感受到賣家的體貼、誠意，還能夠直接減少糾紛的產(chǎn)生。外貿(mào)怎么做？中國俗語說得好，“什么事情都是可以談的”，如果我們很好的利用我們的溝通方式，結(jié)合我們客觀的優(yōu)質(zhì)產(chǎn)品和服務(wù)，定能大力提升交易量以及買家的回頭率。尤其在當(dāng)前物流情況緊張的情況下，與買家的溝通能夠有效的降低糾紛率。